Frequently Asked Questions (FAQ)
|What Do I Need?
• High speed internet
• Free Skype video conferencing software
• Mic or Headset
• Webcam (optional)
1. How do online Italian classes work?
Our online singing classes are conducted using Skype, the free online video conferencing software. This technology allows students and teachers speak and see each other in real time via their computers.
2. What kind of hardware and software do I need?
You a standard computer running Windows 2000/XP/Vista, Mac or Linux; at least 1 GHz processor; a minimum of 256MB RAM Broadband internet connection; speakers and a microphone; and webcam (Optional). You will also need Skype software, which can be downloaded for free here.
3. How do I install Skype?
Installing Skype is quick and easy. Just go click here to download. You will be walked through the installation process.
4. What payment methods do you accept?
We accept only bank transfer or Paypal payments.
5. Do you give a free trial lesson?
Yes. We offer a free trial lesson, where you will meet your teacher, discuss your goals in learning how to sing or other mesical topics, check your voice so we can develop a learning plan specific to your needs.
6. How do I book a class?
We provide you with an online calendar with the availability of your teacher. If you see an open time slot, send an email to our scheduling team, and we will reply with an email confirming your singing lesson time.
7. Do I pay before or after the class?
Lessons must be paid for 3 days prior to the class.
8. My schedule is not predictable. Are you flexible with scheduling?
We understand that you may have a busy and unpredictable schedule. Therefore as long as your teacher has availability in his or her schedule, we can rearrange classes.
9. What happens if I cannot attend a class and have to cancel?
If you must cancel a class, you will not be charged if you give us a notice of 24 hours and the credit will go to your next class. If you do not show up for a class or cancel a class within less than 24 hours, you will be charged full price for the lesson.
10. Do you teach on the weekends?
Please check with the availability of your teacher to see if this is an option.
11. What if I don’t like my instructor?
Although this is not normally been a problem, if you do no not feel comfortable with your teacher, we will place you with another teacher.
12. What if the internet connection is poor or goes down?
If the internet connection is poor or goes down, the class will be rescheduled for a later date. Because it is difficult to tell from which end stems the problem, there will be no refund for the class.
*Should you have a question that is not answered on this list, please send us an email at
*Please e-mail us to have a price for a particular course schedule